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Retail, wholesale, FMCG Jobs in Africa
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Gilani's Distributors
Only on FuzuTele Sales / Customer Care Agents
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Sabi
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Sabi Writers
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Lagos, Nigeria
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HMD Africa
CLOSEDReceptionist
Lagos, Nigeria
SIMS Nigeria Limited
CLOSEDAV Technician
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CLOSEDCategory Management Buyer
Nairobi, Kenya
ParisLand Company
Only on FuzuCLOSEDRetail Sales Associate
Nairobi, Kenya
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Chief Commercial Officer
Nairobi, Kenya
Closing: Jun 30, 2024
3 months remainingPublished: Apr 22, 2024 (7 days ago)
Job Requirements
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Work experience:
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Job Summary
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We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL’s clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.
Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.Responsibilities
We are currently seeking a qualified candidate to fill the role of a Tele sales/Customer Care Agent. The Tele sales/Customer Care Agent is responsible for providing excellent customer service to GDL’s clients, handling customer inquiries, sorting customer returns through tele sales, and upselling products or services when appropriate.
Reporting to the Customer Experience Lead, the Call Center Agent plays a crucial role in maintaining high levels of customer satisfaction and contributing to the overall success of our customer service operations.• Respond to customer inquiries through various channels, including phone, email, and live chat.
• Provide accurate information about products, services, and pricing to customers.
• Assist customers with order placement, tracking, and delivery status inquiries.
• Resolve customer complaints and issues in a professional and timely manner.
• Collaborate with other internal departments to address customer concerns effectively.
• Maintain accurate and detailed customer records in the CRM system.
• Identify opportunities for upselling and cross-selling additional products.
• Monitor customer satisfaction metrics and report feedback to the Customer Experience Officer.
• Provide product feedback and insights from customer interactions to relevant departments.
• Stay up-to-date with company products, policies, and promotions.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.